The American Bonanza Society and Continental Motors use TSO at ABS Service Clinics to document and quantify issues with member aircraft.
This dossier of concerns is the cornerstone of needed repairs at any shop, which is what you can do from the moment an aircraft comes in your door. Good for the Customer, Good for You
Total Shop Organizer (TSO) focuses on the automation of paper-and-pencil shop floor record keeping by utilizing bar code printers, scanners, and related technology to eliminate wasted time and money caused by manual entry.
TSO was initially created around an FAA Part 145 maintenance shop by an MIT engineer with over 40 years of experience in industrial manufacturing consulting. The result is a system that mirrors a well-run manual system, but replaces time-consuming, error-prone paper-and-pencil recording with a centralized inventory of bar-coded parts that are disbursed through a time-clock scanner to track every transaction – both Parts and Labor.
By barcoding your parts when they are received and scanning them as they get used, TSO creates a complete computerized trail of transactions by Part Number, Serial Number, Tail Number, Technician, Time Spent, Date and handwritten diagrams, notes and images – all from a simple 10-second scan. All this information can then be instantly filtered, sorted and reported.
Financially, TSO pays for itself in a multitude of ways.
Another invaluable TSO feature is the ability to instantly identify any SN of any Part ever used on any airplane. This is essential for every A/D: You would spend hours looking through cabinets and binders of paperwork to see if you ever put a particular PN/SN on any plane in your life, but all that information comes up within seconds with TSO.
Simply put: TSO inherently documents the complete Parts and Labor History of every plane, with the simple '10 second scan'.
Logging and barcoding your incoming parts is also easy: for vendors like Aircraft Spruce that offer a web download of parts shipped, all your parts received can be entered and barcoded with little more than ‘point/scan/repeat’ – as many as 45 parts in 15 minutes.
TSO is a monthly service that runs on a local PC in a kiosk ensemble of Computer, Printer, Barcode Scanner, Barcode Printer and more. It is a self-contained system, to which you can add your own networked office PCs for additional reporting and data access.
You would still send out your invoices via Quick Books (or equivalent).
But instead of expecting Quick Books to also be your ‘Job Costing detail’ tool, let Quick Books just do what it’s meant for: Invoicing and Collecting money. Leave all the Job Cost detail to TSO.
An invoice is meant to be summary of money owed, not a 5-10+ page detailed audit.
Many shops use Quick Books as their All-in-One software tool because it’s the only tool they have.
As a Bonanza pilot myself, I only expect 3 lines on an invoice from my mechanics:
a) Parts: $ 1,234.56 See Appendix 1 for detail of all parts used
b) Labor: $ 7,890.12 See Appendix 2 for detail of time spent
c) Total: $9,124.68
And TSO also breaks down each section of work into separate Task Groups, so that all Parts and Labor are not thrown into one long, unorganized list. This is better for the Customer, and for you.
But the key to any successful system is that it has to be SIMPLE.
Humans are the weakest link. Despite good intentions, they make mistakes – they’re human.
A linchpin of the TSO system is that once you receive the part and attach the bar code, the ONLY thing the tech has to do is scan the bar code(s) as they take the parts off the shelf. 10 seconds per scan, 99% error proof.
You and your mechanic can add notes and pictures to the issues identified and created at the ABS Service Clinic, to complete the 'To Be Done' Task List
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